<?xml version="1.0" encoding="UTF-8"?>
<bpmn2:definitions xmlns:bpmn2="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="swimdraft" exporterVersion="1.0">
  <bpmn2:collaboration id="Collaboration_1">
    <bpmn2:participant id="pool_cob" name="Customer onboarding" processRef="Process_pool_cob" />
  </bpmn2:collaboration>
  <bpmn2:process id="Process_pool_cob" isExecutable="false">
    <bpmn2:laneSet id="LaneSet_pool_cob">
      <bpmn2:lane id="lane_cob_sales" name="Sales">
        <bpmn2:flowNodeRef>start_cob</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_cob_handover</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_cob_onb" name="Onboarding">
        <bpmn2:flowNodeRef>t_cob_kickoff</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_cob_split</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_cob_join</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_cob_training</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_cob_review</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_cob_live</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_cob_actions</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_cob_confirm</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_cob_live</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_cob_it" name="IT">
        <bpmn2:flowNodeRef>t_cob_provision</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_cob_fin" name="Finance">
        <bpmn2:flowNodeRef>t_cob_billing</bpmn2:flowNodeRef>
      </bpmn2:lane>
    </bpmn2:laneSet>
    <bpmn2:startEvent id="start_cob" name="Contract signed">
      <bpmn2:outgoing>fcob1</bpmn2:outgoing>
    </bpmn2:startEvent>
    <bpmn2:task id="t_cob_handover" name="Hand over account notes">
      <bpmn2:incoming>fcob1</bpmn2:incoming>
      <bpmn2:outgoing>fcob2</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:userTask id="t_cob_kickoff" name="Run kickoff call">
      <bpmn2:incoming>fcob2</bpmn2:incoming>
      <bpmn2:outgoing>fcob3</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:parallelGateway id="g_cob_split">
      <bpmn2:incoming>fcob3</bpmn2:incoming>
      <bpmn2:outgoing>fcob4</bpmn2:outgoing>
      <bpmn2:outgoing>fcob5</bpmn2:outgoing>
    </bpmn2:parallelGateway>
    <bpmn2:serviceTask id="t_cob_provision" name="Provision user accounts">
      <bpmn2:incoming>fcob4</bpmn2:incoming>
      <bpmn2:outgoing>fcob6</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:task id="t_cob_billing" name="Set up billing profile">
      <bpmn2:incoming>fcob5</bpmn2:incoming>
      <bpmn2:outgoing>fcob7</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:parallelGateway id="g_cob_join">
      <bpmn2:incoming>fcob6</bpmn2:incoming>
      <bpmn2:incoming>fcob7</bpmn2:incoming>
      <bpmn2:outgoing>fcob8</bpmn2:outgoing>
    </bpmn2:parallelGateway>
    <bpmn2:userTask id="t_cob_training" name="Deliver training session">
      <bpmn2:incoming>fcob8</bpmn2:incoming>
      <bpmn2:outgoing>fcob9</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:userTask id="t_cob_review" name="Review go live checklist">
      <bpmn2:incoming>fcob9</bpmn2:incoming>
      <bpmn2:incoming>fcob13</bpmn2:incoming>
      <bpmn2:outgoing>fcob10</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:exclusiveGateway id="g_cob_live" name="Go live criteria met?" default="fcob12">
      <bpmn2:incoming>fcob10</bpmn2:incoming>
      <bpmn2:outgoing>fcob11</bpmn2:outgoing>
      <bpmn2:outgoing>fcob12</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:task id="t_cob_actions" name="Close outstanding actions">
      <bpmn2:incoming>fcob12</bpmn2:incoming>
      <bpmn2:outgoing>fcob13</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:sendTask id="t_cob_confirm" name="Confirm go live to customer">
      <bpmn2:incoming>fcob11</bpmn2:incoming>
      <bpmn2:outgoing>fcob14</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:endEvent id="end_cob_live" name="Customer live">
      <bpmn2:incoming>fcob14</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:sequenceFlow id="fcob1" sourceRef="start_cob" targetRef="t_cob_handover" />
    <bpmn2:sequenceFlow id="fcob2" sourceRef="t_cob_handover" targetRef="t_cob_kickoff" />
    <bpmn2:sequenceFlow id="fcob3" sourceRef="t_cob_kickoff" targetRef="g_cob_split" />
    <bpmn2:sequenceFlow id="fcob4" sourceRef="g_cob_split" targetRef="t_cob_provision" />
    <bpmn2:sequenceFlow id="fcob5" sourceRef="g_cob_split" targetRef="t_cob_billing" />
    <bpmn2:sequenceFlow id="fcob6" sourceRef="t_cob_provision" targetRef="g_cob_join" />
    <bpmn2:sequenceFlow id="fcob7" sourceRef="t_cob_billing" targetRef="g_cob_join" />
    <bpmn2:sequenceFlow id="fcob8" sourceRef="g_cob_join" targetRef="t_cob_training" />
    <bpmn2:sequenceFlow id="fcob9" sourceRef="t_cob_training" targetRef="t_cob_review" />
    <bpmn2:sequenceFlow id="fcob10" sourceRef="t_cob_review" targetRef="g_cob_live" />
    <bpmn2:sequenceFlow id="fcob11" name="Yes" sourceRef="g_cob_live" targetRef="t_cob_confirm">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Yes</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="fcob12" name="No" sourceRef="g_cob_live" targetRef="t_cob_actions" />
    <bpmn2:sequenceFlow id="fcob13" sourceRef="t_cob_actions" targetRef="t_cob_review" />
    <bpmn2:sequenceFlow id="fcob14" sourceRef="t_cob_confirm" targetRef="end_cob_live" />
  </bpmn2:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1">
      <bpmndi:BPMNShape id="pool_cob_di" bpmnElement="pool_cob" isHorizontal="true">
        <dc:Bounds x="20" y="20" width="1720" height="630" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_cob_sales_di" bpmnElement="lane_cob_sales" isHorizontal="true">
        <dc:Bounds x="50" y="20" width="1690" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_cob_onb_di" bpmnElement="lane_cob_onb" isHorizontal="true">
        <dc:Bounds x="50" y="150" width="1690" height="240" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_cob_it_di" bpmnElement="lane_cob_it" isHorizontal="true">
        <dc:Bounds x="50" y="390" width="1690" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_cob_fin_di" bpmnElement="lane_cob_fin" isHorizontal="true">
        <dc:Bounds x="50" y="520" width="1690" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="start_cob_di" bpmnElement="start_cob">
        <dc:Bounds x="112" y="59" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="90" y="101" width="80" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_handover_di" bpmnElement="t_cob_handover">
        <dc:Bounds x="230" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_kickoff_di" bpmnElement="t_cob_kickoff">
        <dc:Bounds x="380" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_cob_split_di" bpmnElement="g_cob_split">
        <dc:Bounds x="555" y="182" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_provision_di" bpmnElement="t_cob_provision">
        <dc:Bounds x="680" y="407" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_billing_di" bpmnElement="t_cob_billing">
        <dc:Bounds x="680" y="537" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_cob_join_di" bpmnElement="g_cob_join">
        <dc:Bounds x="855" y="182" width="50" height="50" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_training_di" bpmnElement="t_cob_training">
        <dc:Bounds x="980" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_review_di" bpmnElement="t_cob_review">
        <dc:Bounds x="1130" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_cob_live_di" bpmnElement="g_cob_live">
        <dc:Bounds x="1305" y="182" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="1280" y="162" width="100" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_actions_di" bpmnElement="t_cob_actions">
        <dc:Bounds x="1430" y="277" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_cob_confirm_di" bpmnElement="t_cob_confirm">
        <dc:Bounds x="1430" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_cob_live_di" bpmnElement="end_cob_live">
        <dc:Bounds x="1612" y="189" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1595" y="231" width="70" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="fcob1_di" bpmnElement="fcob1">
        <di:waypoint x="148" y="77" />
        <di:waypoint x="230" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob2_di" bpmnElement="fcob2">
        <di:waypoint x="330" y="77" />
        <di:waypoint x="360" y="77" />
        <di:waypoint x="360" y="207" />
        <di:waypoint x="380" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob3_di" bpmnElement="fcob3">
        <di:waypoint x="480" y="207" />
        <di:waypoint x="555" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob4_di" bpmnElement="fcob4">
        <di:waypoint x="605" y="207" />
        <di:waypoint x="660" y="207" />
        <di:waypoint x="660" y="447" />
        <di:waypoint x="680" y="447" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob5_di" bpmnElement="fcob5">
        <di:waypoint x="605" y="207" />
        <di:waypoint x="660" y="207" />
        <di:waypoint x="660" y="577" />
        <di:waypoint x="680" y="577" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob6_di" bpmnElement="fcob6">
        <di:waypoint x="780" y="447" />
        <di:waypoint x="810" y="447" />
        <di:waypoint x="810" y="207" />
        <di:waypoint x="855" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob7_di" bpmnElement="fcob7">
        <di:waypoint x="780" y="577" />
        <di:waypoint x="810" y="577" />
        <di:waypoint x="810" y="207" />
        <di:waypoint x="855" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob8_di" bpmnElement="fcob8">
        <di:waypoint x="905" y="207" />
        <di:waypoint x="980" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob9_di" bpmnElement="fcob9">
        <di:waypoint x="1080" y="207" />
        <di:waypoint x="1130" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob10_di" bpmnElement="fcob10">
        <di:waypoint x="1230" y="207" />
        <di:waypoint x="1305" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob11_di" bpmnElement="fcob11">
        <di:waypoint x="1355" y="207" />
        <di:waypoint x="1430" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="1361" y="187" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob12_di" bpmnElement="fcob12">
        <di:waypoint x="1355" y="207" />
        <di:waypoint x="1410" y="207" />
        <di:waypoint x="1410" y="317" />
        <di:waypoint x="1430" y="317" />
        <bpmndi:BPMNLabel><dc:Bounds x="1361" y="213" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob13_di" bpmnElement="fcob13">
        <di:waypoint x="1530" y="317" />
        <di:waypoint x="1560" y="317" />
        <di:waypoint x="1560" y="372" />
        <di:waypoint x="1110" y="372" />
        <di:waypoint x="1110" y="207" />
        <di:waypoint x="1130" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fcob14_di" bpmnElement="fcob14">
        <di:waypoint x="1530" y="207" />
        <di:waypoint x="1612" y="207" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn2:definitions>