<?xml version="1.0" encoding="UTF-8"?>
<bpmn2:definitions xmlns:bpmn2="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="swimdraft" exporterVersion="1.0">
  <bpmn2:collaboration id="Collaboration_1">
    <bpmn2:participant id="pool_gr" name="Grievance handling" processRef="Process_pool_gr" />
  </bpmn2:collaboration>
  <bpmn2:process id="Process_pool_gr" isExecutable="false">
    <bpmn2:laneSet id="LaneSet_pool_gr">
      <bpmn2:lane id="lane_gr_emp" name="Employee">
        <bpmn2:flowNodeRef>start_gr</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_submit</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_gr_hr" name="HR">
        <bpmn2:flowNodeRef>t_gr_log</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_ack</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_outcome</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>ev_gr_window</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_gr_appeal</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_final</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_gr</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_gr_im" name="Investigating manager">
        <bpmn2:flowNodeRef>t_gr_invest</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_hearing</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_gr_appealhear</bpmn2:flowNodeRef>
      </bpmn2:lane>
    </bpmn2:laneSet>
    <bpmn2:startEvent id="start_gr" name="Grievance raised">
      <bpmn2:outgoing>fgr1</bpmn2:outgoing>
    </bpmn2:startEvent>
    <bpmn2:userTask id="t_gr_submit" name="Submit grievance form">
      <bpmn2:incoming>fgr1</bpmn2:incoming>
      <bpmn2:outgoing>fgr2</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:userTask id="t_gr_log" name="Log grievance case">
      <bpmn2:incoming>fgr2</bpmn2:incoming>
      <bpmn2:outgoing>fgr3</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:sendTask id="t_gr_ack" name="Acknowledge receipt">
      <bpmn2:incoming>fgr3</bpmn2:incoming>
      <bpmn2:outgoing>fgr4</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:userTask id="t_gr_invest" name="Investigate grievance">
      <bpmn2:incoming>fgr4</bpmn2:incoming>
      <bpmn2:outgoing>fgr5</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:userTask id="t_gr_hearing" name="Hold grievance hearing">
      <bpmn2:incoming>fgr5</bpmn2:incoming>
      <bpmn2:outgoing>fgr6</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:task id="t_gr_outcome" name="Issue written outcome">
      <bpmn2:incoming>fgr6</bpmn2:incoming>
      <bpmn2:outgoing>fgr7</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:intermediateCatchEvent id="ev_gr_window" name="Appeal window closes">
      <bpmn2:incoming>fgr7</bpmn2:incoming>
      <bpmn2:outgoing>fgr8</bpmn2:outgoing>
      <bpmn2:timerEventDefinition id="ev_gr_window_def" />
    </bpmn2:intermediateCatchEvent>
    <bpmn2:exclusiveGateway id="g_gr_appeal" name="Appeal received?" default="fgr10">
      <bpmn2:incoming>fgr8</bpmn2:incoming>
      <bpmn2:outgoing>fgr9</bpmn2:outgoing>
      <bpmn2:outgoing>fgr10</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:userTask id="t_gr_appealhear" name="Hold appeal hearing">
      <bpmn2:incoming>fgr9</bpmn2:incoming>
      <bpmn2:outgoing>fgr11</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:task id="t_gr_final" name="Issue final decision">
      <bpmn2:incoming>fgr11</bpmn2:incoming>
      <bpmn2:outgoing>fgr12</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:endEvent id="end_gr" name="Case closed">
      <bpmn2:incoming>fgr10</bpmn2:incoming>
      <bpmn2:incoming>fgr12</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:sequenceFlow id="fgr1" sourceRef="start_gr" targetRef="t_gr_submit" />
    <bpmn2:sequenceFlow id="fgr2" sourceRef="t_gr_submit" targetRef="t_gr_log" />
    <bpmn2:sequenceFlow id="fgr3" sourceRef="t_gr_log" targetRef="t_gr_ack" />
    <bpmn2:sequenceFlow id="fgr4" sourceRef="t_gr_ack" targetRef="t_gr_invest" />
    <bpmn2:sequenceFlow id="fgr5" sourceRef="t_gr_invest" targetRef="t_gr_hearing" />
    <bpmn2:sequenceFlow id="fgr6" sourceRef="t_gr_hearing" targetRef="t_gr_outcome" />
    <bpmn2:sequenceFlow id="fgr7" sourceRef="t_gr_outcome" targetRef="ev_gr_window" />
    <bpmn2:sequenceFlow id="fgr8" sourceRef="ev_gr_window" targetRef="g_gr_appeal" />
    <bpmn2:sequenceFlow id="fgr9" name="Yes" sourceRef="g_gr_appeal" targetRef="t_gr_appealhear">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Yes</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="fgr10" name="No" sourceRef="g_gr_appeal" targetRef="end_gr" />
    <bpmn2:sequenceFlow id="fgr11" sourceRef="t_gr_appealhear" targetRef="t_gr_final" />
    <bpmn2:sequenceFlow id="fgr12" sourceRef="t_gr_final" targetRef="end_gr" />
  </bpmn2:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1">
      <bpmndi:BPMNShape id="pool_gr_di" bpmnElement="pool_gr" isHorizontal="true">
        <dc:Bounds x="20" y="20" width="1870" height="390" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_gr_emp_di" bpmnElement="lane_gr_emp" isHorizontal="true">
        <dc:Bounds x="50" y="20" width="1840" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_gr_hr_di" bpmnElement="lane_gr_hr" isHorizontal="true">
        <dc:Bounds x="50" y="150" width="1840" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_gr_im_di" bpmnElement="lane_gr_im" isHorizontal="true">
        <dc:Bounds x="50" y="280" width="1840" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="start_gr_di" bpmnElement="start_gr">
        <dc:Bounds x="112" y="59" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="87" y="101" width="86" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_submit_di" bpmnElement="t_gr_submit">
        <dc:Bounds x="230" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_log_di" bpmnElement="t_gr_log">
        <dc:Bounds x="380" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_ack_di" bpmnElement="t_gr_ack">
        <dc:Bounds x="530" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_invest_di" bpmnElement="t_gr_invest">
        <dc:Bounds x="680" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_hearing_di" bpmnElement="t_gr_hearing">
        <dc:Bounds x="830" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_outcome_di" bpmnElement="t_gr_outcome">
        <dc:Bounds x="980" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="ev_gr_window_di" bpmnElement="ev_gr_window">
        <dc:Bounds x="1162" y="189" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1125" y="231" width="111" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_gr_appeal_di" bpmnElement="g_gr_appeal">
        <dc:Bounds x="1305" y="182" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="1287" y="162" width="87" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_appealhear_di" bpmnElement="t_gr_appealhear">
        <dc:Bounds x="1430" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_gr_final_di" bpmnElement="t_gr_final">
        <dc:Bounds x="1580" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_gr_di" bpmnElement="end_gr">
        <dc:Bounds x="1762" y="189" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1749" y="231" width="63" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="fgr1_di" bpmnElement="fgr1">
        <di:waypoint x="148" y="77" />
        <di:waypoint x="230" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr2_di" bpmnElement="fgr2">
        <di:waypoint x="330" y="77" />
        <di:waypoint x="360" y="77" />
        <di:waypoint x="360" y="207" />
        <di:waypoint x="380" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr3_di" bpmnElement="fgr3">
        <di:waypoint x="480" y="207" />
        <di:waypoint x="530" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr4_di" bpmnElement="fgr4">
        <di:waypoint x="630" y="207" />
        <di:waypoint x="660" y="207" />
        <di:waypoint x="660" y="337" />
        <di:waypoint x="680" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr5_di" bpmnElement="fgr5">
        <di:waypoint x="780" y="337" />
        <di:waypoint x="830" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr6_di" bpmnElement="fgr6">
        <di:waypoint x="930" y="337" />
        <di:waypoint x="960" y="337" />
        <di:waypoint x="960" y="207" />
        <di:waypoint x="980" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr7_di" bpmnElement="fgr7">
        <di:waypoint x="1080" y="207" />
        <di:waypoint x="1162" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr8_di" bpmnElement="fgr8">
        <di:waypoint x="1198" y="207" />
        <di:waypoint x="1305" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr9_di" bpmnElement="fgr9">
        <di:waypoint x="1355" y="207" />
        <di:waypoint x="1410" y="207" />
        <di:waypoint x="1410" y="337" />
        <di:waypoint x="1430" y="337" />
        <bpmndi:BPMNLabel><dc:Bounds x="1361" y="187" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr10_di" bpmnElement="fgr10">
        <di:waypoint x="1355" y="207" />
        <di:waypoint x="1410" y="207" />
        <di:waypoint x="1410" y="262" />
        <di:waypoint x="1710" y="262" />
        <di:waypoint x="1710" y="207" />
        <di:waypoint x="1762" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="1361" y="213" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr11_di" bpmnElement="fgr11">
        <di:waypoint x="1530" y="337" />
        <di:waypoint x="1560" y="337" />
        <di:waypoint x="1560" y="207" />
        <di:waypoint x="1580" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fgr12_di" bpmnElement="fgr12">
        <di:waypoint x="1680" y="207" />
        <di:waypoint x="1762" y="207" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn2:definitions>