<?xml version="1.0" encoding="UTF-8"?>
<bpmn2:definitions xmlns:bpmn2="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="swimdraft" exporterVersion="1.0">
  <bpmn2:collaboration id="Collaboration_1">
    <bpmn2:participant id="pool_pr" name="Password reset" processRef="Process_pool_pr" />
  </bpmn2:collaboration>
  <bpmn2:process id="Process_pool_pr" isExecutable="false">
    <bpmn2:laneSet id="LaneSet_pool_pr">
      <bpmn2:lane id="lane_pr_emp" name="Employee">
        <bpmn2:flowNodeRef>start_pr</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_pr_portal" name="Self service portal">
        <bpmn2:flowNodeRef>t_pr_mfa</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_pr_id</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_pr_link</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>ev_pr_new</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_pr_update</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_pr_confirm</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_pr_done</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_pr_desk" name="Service desk">
        <bpmn2:flowNodeRef>t_pr_manual</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_pr_caller</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_pr_flag</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_pr_ref</bpmn2:flowNodeRef>
      </bpmn2:lane>
    </bpmn2:laneSet>
    <bpmn2:startEvent id="start_pr" name="Reset requested">
      <bpmn2:outgoing>fpr1</bpmn2:outgoing>
    </bpmn2:startEvent>
    <bpmn2:serviceTask id="t_pr_mfa" name="Verify identity via MFA">
      <bpmn2:incoming>fpr1</bpmn2:incoming>
      <bpmn2:outgoing>fpr2</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:exclusiveGateway id="g_pr_id" name="Identity verified?" default="fpr4">
      <bpmn2:incoming>fpr2</bpmn2:incoming>
      <bpmn2:outgoing>fpr3</bpmn2:outgoing>
      <bpmn2:outgoing>fpr4</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:userTask id="t_pr_manual" name="Verify caller manually">
      <bpmn2:incoming>fpr4</bpmn2:incoming>
      <bpmn2:outgoing>fpr5</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:exclusiveGateway id="g_pr_caller" name="Caller verified?" default="fpr7">
      <bpmn2:incoming>fpr5</bpmn2:incoming>
      <bpmn2:outgoing>fpr6</bpmn2:outgoing>
      <bpmn2:outgoing>fpr7</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:task id="t_pr_flag" name="Flag account for review">
      <bpmn2:incoming>fpr7</bpmn2:incoming>
      <bpmn2:outgoing>fpr8</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:endEvent id="end_pr_ref" name="Reset refused">
      <bpmn2:incoming>fpr8</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:serviceTask id="t_pr_link" name="Issue reset link">
      <bpmn2:incoming>fpr3</bpmn2:incoming>
      <bpmn2:incoming>fpr6</bpmn2:incoming>
      <bpmn2:outgoing>fpr9</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:intermediateCatchEvent id="ev_pr_new" name="New password submitted">
      <bpmn2:incoming>fpr9</bpmn2:incoming>
      <bpmn2:outgoing>fpr10</bpmn2:outgoing>
      <bpmn2:messageEventDefinition id="ev_pr_new_def" />
    </bpmn2:intermediateCatchEvent>
    <bpmn2:serviceTask id="t_pr_update" name="Update directory password">
      <bpmn2:incoming>fpr10</bpmn2:incoming>
      <bpmn2:outgoing>fpr11</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:sendTask id="t_pr_confirm" name="Confirm reset to employee">
      <bpmn2:incoming>fpr11</bpmn2:incoming>
      <bpmn2:outgoing>fpr12</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:endEvent id="end_pr_done" name="Password reset">
      <bpmn2:incoming>fpr12</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:sequenceFlow id="fpr1" sourceRef="start_pr" targetRef="t_pr_mfa" />
    <bpmn2:sequenceFlow id="fpr2" sourceRef="t_pr_mfa" targetRef="g_pr_id" />
    <bpmn2:sequenceFlow id="fpr3" name="Yes" sourceRef="g_pr_id" targetRef="t_pr_link">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Yes</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="fpr4" name="No" sourceRef="g_pr_id" targetRef="t_pr_manual" />
    <bpmn2:sequenceFlow id="fpr5" sourceRef="t_pr_manual" targetRef="g_pr_caller" />
    <bpmn2:sequenceFlow id="fpr6" name="Yes" sourceRef="g_pr_caller" targetRef="t_pr_link">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Yes</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="fpr7" name="No" sourceRef="g_pr_caller" targetRef="t_pr_flag" />
    <bpmn2:sequenceFlow id="fpr8" sourceRef="t_pr_flag" targetRef="end_pr_ref" />
    <bpmn2:sequenceFlow id="fpr9" sourceRef="t_pr_link" targetRef="ev_pr_new" />
    <bpmn2:sequenceFlow id="fpr10" sourceRef="ev_pr_new" targetRef="t_pr_update" />
    <bpmn2:sequenceFlow id="fpr11" sourceRef="t_pr_update" targetRef="t_pr_confirm" />
    <bpmn2:sequenceFlow id="fpr12" sourceRef="t_pr_confirm" targetRef="end_pr_done" />
  </bpmn2:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1">
      <bpmndi:BPMNShape id="pool_pr_di" bpmnElement="pool_pr" isHorizontal="true">
        <dc:Bounds x="20" y="20" width="1570" height="390" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_pr_emp_di" bpmnElement="lane_pr_emp" isHorizontal="true">
        <dc:Bounds x="50" y="20" width="1540" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_pr_portal_di" bpmnElement="lane_pr_portal" isHorizontal="true">
        <dc:Bounds x="50" y="150" width="1540" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_pr_desk_di" bpmnElement="lane_pr_desk" isHorizontal="true">
        <dc:Bounds x="50" y="280" width="1540" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="start_pr_di" bpmnElement="start_pr">
        <dc:Bounds x="112" y="59" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="89" y="101" width="83" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_mfa_di" bpmnElement="t_pr_mfa">
        <dc:Bounds x="230" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_pr_id_di" bpmnElement="g_pr_id">
        <dc:Bounds x="405" y="182" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="389" y="162" width="83" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_manual_di" bpmnElement="t_pr_manual">
        <dc:Bounds x="530" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_pr_caller_di" bpmnElement="g_pr_caller">
        <dc:Bounds x="705" y="312" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="692" y="292" width="76" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_flag_di" bpmnElement="t_pr_flag">
        <dc:Bounds x="830" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_pr_ref_di" bpmnElement="end_pr_ref">
        <dc:Bounds x="1012" y="319" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="995" y="361" width="71" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_link_di" bpmnElement="t_pr_link">
        <dc:Bounds x="830" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="ev_pr_new_di" bpmnElement="ev_pr_new">
        <dc:Bounds x="1012" y="189" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="968" y="231" width="125" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_update_di" bpmnElement="t_pr_update">
        <dc:Bounds x="1130" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_pr_confirm_di" bpmnElement="t_pr_confirm">
        <dc:Bounds x="1280" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_pr_done_di" bpmnElement="end_pr_done">
        <dc:Bounds x="1462" y="189" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1441" y="231" width="78" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="fpr1_di" bpmnElement="fpr1">
        <di:waypoint x="148" y="77" />
        <di:waypoint x="210" y="77" />
        <di:waypoint x="210" y="207" />
        <di:waypoint x="230" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr2_di" bpmnElement="fpr2">
        <di:waypoint x="330" y="207" />
        <di:waypoint x="405" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr3_di" bpmnElement="fpr3">
        <di:waypoint x="455" y="207" />
        <di:waypoint x="830" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="461" y="187" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr4_di" bpmnElement="fpr4">
        <di:waypoint x="455" y="207" />
        <di:waypoint x="510" y="207" />
        <di:waypoint x="510" y="337" />
        <di:waypoint x="530" y="337" />
        <bpmndi:BPMNLabel><dc:Bounds x="461" y="213" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr5_di" bpmnElement="fpr5">
        <di:waypoint x="630" y="337" />
        <di:waypoint x="705" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr6_di" bpmnElement="fpr6">
        <di:waypoint x="755" y="337" />
        <di:waypoint x="810" y="337" />
        <di:waypoint x="810" y="207" />
        <di:waypoint x="830" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="761" y="317" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr7_di" bpmnElement="fpr7">
        <di:waypoint x="755" y="337" />
        <di:waypoint x="830" y="337" />
        <bpmndi:BPMNLabel><dc:Bounds x="761" y="343" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr8_di" bpmnElement="fpr8">
        <di:waypoint x="930" y="337" />
        <di:waypoint x="1012" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr9_di" bpmnElement="fpr9">
        <di:waypoint x="930" y="207" />
        <di:waypoint x="1012" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr10_di" bpmnElement="fpr10">
        <di:waypoint x="1048" y="207" />
        <di:waypoint x="1130" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr11_di" bpmnElement="fpr11">
        <di:waypoint x="1230" y="207" />
        <di:waypoint x="1280" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="fpr12_di" bpmnElement="fpr12">
        <di:waypoint x="1380" y="207" />
        <di:waypoint x="1462" y="207" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn2:definitions>