<?xml version="1.0" encoding="UTF-8"?>
<bpmn2:definitions xmlns:bpmn2="http://www.omg.org/spec/BPMN/20100524/MODEL" xmlns:bpmndi="http://www.omg.org/spec/BPMN/20100524/DI" xmlns:dc="http://www.omg.org/spec/DD/20100524/DC" xmlns:di="http://www.omg.org/spec/DD/20100524/DI" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" id="Definitions_1" targetNamespace="http://bpmn.io/schema/bpmn" exporter="swimdraft" exporterVersion="1.0">
  <bpmn2:collaboration id="Collaboration_1">
    <bpmn2:participant id="pool_wc" name="Warranty claims" processRef="Process_pool_wc" />
  </bpmn2:collaboration>
  <bpmn2:process id="Process_pool_wc" isExecutable="false">
    <bpmn2:laneSet id="LaneSet_pool_wc">
      <bpmn2:lane id="lane_wc_cs" name="Customer service">
        <bpmn2:flowNodeRef>start_wc</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_register</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_verify</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_wc_docs</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_chase</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_decline</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_wc_declined</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_wc_ta" name="Technical assessment">
        <bpmn2:flowNodeRef>t_wc_assess</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_wc_valid</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>g_wc_remedy</bpmn2:flowNodeRef>
      </bpmn2:lane>
      <bpmn2:lane id="lane_wc_ops" name="Repairs and dispatch">
        <bpmn2:flowNodeRef>t_wc_repair</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_return</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>t_wc_replace</bpmn2:flowNodeRef>
        <bpmn2:flowNodeRef>end_wc_settled</bpmn2:flowNodeRef>
      </bpmn2:lane>
    </bpmn2:laneSet>
    <bpmn2:startEvent id="start_wc" name="Claim received">
      <bpmn2:outgoing>f_wc1</bpmn2:outgoing>
    </bpmn2:startEvent>
    <bpmn2:task id="t_wc_register" name="Register warranty claim">
      <bpmn2:incoming>f_wc1</bpmn2:incoming>
      <bpmn2:outgoing>f_wc2</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:userTask id="t_wc_verify" name="Verify proof of purchase">
      <bpmn2:incoming>f_wc2</bpmn2:incoming>
      <bpmn2:incoming>f_wc6</bpmn2:incoming>
      <bpmn2:outgoing>f_wc3</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:exclusiveGateway id="g_wc_docs" name="Documents complete?" default="f_wc5">
      <bpmn2:incoming>f_wc3</bpmn2:incoming>
      <bpmn2:outgoing>f_wc4</bpmn2:outgoing>
      <bpmn2:outgoing>f_wc5</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:sendTask id="t_wc_chase" name="Request missing documents">
      <bpmn2:incoming>f_wc4</bpmn2:incoming>
      <bpmn2:outgoing>f_wc6</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:userTask id="t_wc_assess" name="Assess product fault">
      <bpmn2:incoming>f_wc5</bpmn2:incoming>
      <bpmn2:outgoing>f_wc7</bpmn2:outgoing>
    </bpmn2:userTask>
    <bpmn2:exclusiveGateway id="g_wc_valid" name="Fault covered by warranty?" default="f_wc9">
      <bpmn2:incoming>f_wc7</bpmn2:incoming>
      <bpmn2:outgoing>f_wc8</bpmn2:outgoing>
      <bpmn2:outgoing>f_wc9</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:sendTask id="t_wc_decline" name="Send decline letter">
      <bpmn2:incoming>f_wc9</bpmn2:incoming>
      <bpmn2:outgoing>f_wc10</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:endEvent id="end_wc_declined" name="Claim declined">
      <bpmn2:incoming>f_wc10</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:exclusiveGateway id="g_wc_remedy" name="Repair or replace?" default="f_wc12">
      <bpmn2:incoming>f_wc8</bpmn2:incoming>
      <bpmn2:outgoing>f_wc11</bpmn2:outgoing>
      <bpmn2:outgoing>f_wc12</bpmn2:outgoing>
    </bpmn2:exclusiveGateway>
    <bpmn2:task id="t_wc_repair" name="Repair product">
      <bpmn2:incoming>f_wc11</bpmn2:incoming>
      <bpmn2:outgoing>f_wc13</bpmn2:outgoing>
    </bpmn2:task>
    <bpmn2:sendTask id="t_wc_return" name="Return product to customer">
      <bpmn2:incoming>f_wc13</bpmn2:incoming>
      <bpmn2:outgoing>f_wc14</bpmn2:outgoing>
    </bpmn2:sendTask>
    <bpmn2:serviceTask id="t_wc_replace" name="Dispatch replacement">
      <bpmn2:incoming>f_wc12</bpmn2:incoming>
      <bpmn2:outgoing>f_wc15</bpmn2:outgoing>
    </bpmn2:serviceTask>
    <bpmn2:endEvent id="end_wc_settled" name="Claim settled">
      <bpmn2:incoming>f_wc14</bpmn2:incoming>
      <bpmn2:incoming>f_wc15</bpmn2:incoming>
    </bpmn2:endEvent>
    <bpmn2:sequenceFlow id="f_wc1" sourceRef="start_wc" targetRef="t_wc_register" />
    <bpmn2:sequenceFlow id="f_wc2" sourceRef="t_wc_register" targetRef="t_wc_verify" />
    <bpmn2:sequenceFlow id="f_wc3" sourceRef="t_wc_verify" targetRef="g_wc_docs" />
    <bpmn2:sequenceFlow id="f_wc4" name="No" sourceRef="g_wc_docs" targetRef="t_wc_chase">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">No</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="f_wc5" name="Yes" sourceRef="g_wc_docs" targetRef="t_wc_assess" />
    <bpmn2:sequenceFlow id="f_wc6" sourceRef="t_wc_chase" targetRef="t_wc_verify" />
    <bpmn2:sequenceFlow id="f_wc7" sourceRef="t_wc_assess" targetRef="g_wc_valid" />
    <bpmn2:sequenceFlow id="f_wc8" name="Yes" sourceRef="g_wc_valid" targetRef="g_wc_remedy">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Yes</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="f_wc9" name="No" sourceRef="g_wc_valid" targetRef="t_wc_decline" />
    <bpmn2:sequenceFlow id="f_wc10" sourceRef="t_wc_decline" targetRef="end_wc_declined" />
    <bpmn2:sequenceFlow id="f_wc11" name="Repair" sourceRef="g_wc_remedy" targetRef="t_wc_repair">
      <bpmn2:conditionExpression xsi:type="bpmn2:tFormalExpression">Repair</bpmn2:conditionExpression>
    </bpmn2:sequenceFlow>
    <bpmn2:sequenceFlow id="f_wc12" name="Replace" sourceRef="g_wc_remedy" targetRef="t_wc_replace" />
    <bpmn2:sequenceFlow id="f_wc13" sourceRef="t_wc_repair" targetRef="t_wc_return" />
    <bpmn2:sequenceFlow id="f_wc14" sourceRef="t_wc_return" targetRef="end_wc_settled" />
    <bpmn2:sequenceFlow id="f_wc15" sourceRef="t_wc_replace" targetRef="end_wc_settled" />
  </bpmn2:process>
  <bpmndi:BPMNDiagram id="BPMNDiagram_1">
    <bpmndi:BPMNPlane id="BPMNPlane_1" bpmnElement="Collaboration_1">
      <bpmndi:BPMNShape id="pool_wc_di" bpmnElement="pool_wc" isHorizontal="true">
        <dc:Bounds x="20" y="20" width="1570" height="500" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_wc_cs_di" bpmnElement="lane_wc_cs" isHorizontal="true">
        <dc:Bounds x="50" y="20" width="1540" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_wc_ta_di" bpmnElement="lane_wc_ta" isHorizontal="true">
        <dc:Bounds x="50" y="150" width="1540" height="130" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="lane_wc_ops_di" bpmnElement="lane_wc_ops" isHorizontal="true">
        <dc:Bounds x="50" y="280" width="1540" height="240" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="start_wc_di" bpmnElement="start_wc">
        <dc:Bounds x="112" y="59" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="93" y="101" width="75" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_register_di" bpmnElement="t_wc_register">
        <dc:Bounds x="230" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_verify_di" bpmnElement="t_wc_verify">
        <dc:Bounds x="380" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_wc_docs_di" bpmnElement="g_wc_docs">
        <dc:Bounds x="555" y="52" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="524" y="32" width="112" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_chase_di" bpmnElement="t_wc_chase">
        <dc:Bounds x="680" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_assess_di" bpmnElement="t_wc_assess">
        <dc:Bounds x="680" y="167" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_wc_valid_di" bpmnElement="g_wc_valid">
        <dc:Bounds x="855" y="182" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="838" y="238" width="84" height="28" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_decline_di" bpmnElement="t_wc_decline">
        <dc:Bounds x="980" y="37" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_wc_declined_di" bpmnElement="end_wc_declined">
        <dc:Bounds x="1162" y="59" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1143" y="101" width="75" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="g_wc_remedy_di" bpmnElement="g_wc_remedy">
        <dc:Bounds x="1005" y="182" width="50" height="50" />
        <bpmndi:BPMNLabel><dc:Bounds x="984" y="162" width="93" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_repair_di" bpmnElement="t_wc_repair">
        <dc:Bounds x="1130" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_return_di" bpmnElement="t_wc_return">
        <dc:Bounds x="1280" y="297" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="t_wc_replace_di" bpmnElement="t_wc_replace">
        <dc:Bounds x="1130" y="407" width="100" height="80" />
      </bpmndi:BPMNShape>
      <bpmndi:BPMNShape id="end_wc_settled_di" bpmnElement="end_wc_settled">
        <dc:Bounds x="1462" y="319" width="36" height="36" />
        <bpmndi:BPMNLabel><dc:Bounds x="1447" y="361" width="66" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNShape>
      <bpmndi:BPMNEdge id="f_wc1_di" bpmnElement="f_wc1">
        <di:waypoint x="148" y="77" />
        <di:waypoint x="230" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc2_di" bpmnElement="f_wc2">
        <di:waypoint x="330" y="77" />
        <di:waypoint x="380" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc3_di" bpmnElement="f_wc3">
        <di:waypoint x="480" y="77" />
        <di:waypoint x="555" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc4_di" bpmnElement="f_wc4">
        <di:waypoint x="605" y="77" />
        <di:waypoint x="680" y="77" />
        <bpmndi:BPMNLabel><dc:Bounds x="611" y="57" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc5_di" bpmnElement="f_wc5">
        <di:waypoint x="605" y="77" />
        <di:waypoint x="660" y="77" />
        <di:waypoint x="660" y="207" />
        <di:waypoint x="680" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="611" y="83" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc6_di" bpmnElement="f_wc6">
        <di:waypoint x="780" y="77" />
        <di:waypoint x="810" y="77" />
        <di:waypoint x="810" y="132" />
        <di:waypoint x="360" y="132" />
        <di:waypoint x="360" y="77" />
        <di:waypoint x="380" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc7_di" bpmnElement="f_wc7">
        <di:waypoint x="780" y="207" />
        <di:waypoint x="855" y="207" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc8_di" bpmnElement="f_wc8">
        <di:waypoint x="905" y="207" />
        <di:waypoint x="1005" y="207" />
        <bpmndi:BPMNLabel><dc:Bounds x="911" y="187" width="21" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc9_di" bpmnElement="f_wc9">
        <di:waypoint x="905" y="207" />
        <di:waypoint x="960" y="207" />
        <di:waypoint x="960" y="77" />
        <di:waypoint x="980" y="77" />
        <bpmndi:BPMNLabel><dc:Bounds x="911" y="213" width="17" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc10_di" bpmnElement="f_wc10">
        <di:waypoint x="1080" y="77" />
        <di:waypoint x="1162" y="77" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc11_di" bpmnElement="f_wc11">
        <di:waypoint x="1055" y="207" />
        <di:waypoint x="1110" y="207" />
        <di:waypoint x="1110" y="337" />
        <di:waypoint x="1130" y="337" />
        <bpmndi:BPMNLabel><dc:Bounds x="1061" y="187" width="35" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc12_di" bpmnElement="f_wc12">
        <di:waypoint x="1055" y="207" />
        <di:waypoint x="1110" y="207" />
        <di:waypoint x="1110" y="447" />
        <di:waypoint x="1130" y="447" />
        <bpmndi:BPMNLabel><dc:Bounds x="1061" y="213" width="43" height="14" /></bpmndi:BPMNLabel>
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc13_di" bpmnElement="f_wc13">
        <di:waypoint x="1230" y="337" />
        <di:waypoint x="1280" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc14_di" bpmnElement="f_wc14">
        <di:waypoint x="1380" y="337" />
        <di:waypoint x="1462" y="337" />
      </bpmndi:BPMNEdge>
      <bpmndi:BPMNEdge id="f_wc15_di" bpmnElement="f_wc15">
        <di:waypoint x="1230" y="447" />
        <di:waypoint x="1410" y="447" />
        <di:waypoint x="1410" y="337" />
        <di:waypoint x="1462" y="337" />
      </bpmndi:BPMNEdge>
    </bpmndi:BPMNPlane>
  </bpmndi:BPMNDiagram>
</bpmn2:definitions>