BPMN examples

58 real business processes drawn as BPMN 2.0 diagrams, organised by department. Study the modelling choices, download any diagram as a .bpmn file, or generate your own version from a plain description.

Good examples are the fastest way to learn BPMN. Each diagram in this library models a process you will recognise, uses pools, lanes, gateways, and events the way the OMG BPMN 2.0.2 specification intends, and passes the same 19 normative rules that the free validator checks. Every page explains the modelling decisions, not just the happy path.

The .bpmn downloads are standard BPMN 2.0 interchange XML with full diagram interchange, so they open in Camunda Modeler, Signavio, Bizagi, or any other compliant tool. If a diagram is close to your process but not quite right, the fastest route is to describe your version in plain English and let Swimdraft draw and validate it for you.

Finance and accounting

Order to cash, procure to pay, invoicing, and the approval chains that keep the ledger honest.

Order to cash

12 elements · 1 gateway · 4 lanes

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Procure to pay

14 elements · 2 gateways · 4 lanes

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Invoice approval

12 elements · 2 gateways · 3 lanes

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Expense reimbursement

11 elements · 2 gateways · 3 lanes

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Accounts payable

10 elements · 1 gateway · 2 lanes

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Month end close

13 elements · 3 gateways · 2 lanes

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Budget approval

11 elements · 2 gateways · 3 lanes

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Payroll processing

13 elements · 3 gateways · 3 lanes

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Human resources

The employee lifecycle from recruitment and onboarding through to reviews, requests, and offboarding.

Employee onboarding

13 elements · 3 gateways · 3 lanes

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Employee offboarding

11 elements · 2 gateways · 3 lanes

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Recruitment

11 elements · 2 gateways · 3 lanes

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Leave request

11 elements · 2 gateways · 3 lanes

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Performance review

11 elements · 3 gateways · 3 lanes

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Timesheet approval

9 elements · 2 gateways · 3 lanes

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Training request

12 elements · 2 gateways · 3 lanes

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Grievance handling

12 elements · 1 gateway · 3 lanes

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Sales and CRM

Lead handling, quotes, orders, and contracts: the pipeline from first contact to signed deal.

Lead qualification

11 elements · 2 gateways · 3 lanes

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Quote approval

10 elements · 2 gateways · 3 lanes

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Sales order processing

12 elements · 3 gateways · 3 lanes

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Customer onboarding

13 elements · 3 gateways · 4 lanes

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Contract approval

12 elements · 2 gateways · 3 lanes

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RFP response

14 elements · 4 gateways · 3 lanes

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Subscription renewal

13 elements · 2 gateways · 2 lanes

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Customer service

Complaints, returns, refunds, and escalations, mapped so every ticket has a clear path to done.

Customer complaint handling

11 elements · 2 gateways · 3 lanes

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Product returns

13 elements · 2 gateways · 3 lanes

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Refund request

11 elements · 3 gateways · 3 lanes

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Support ticket escalation

12 elements · 2 gateways · 3 lanes

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Warranty claim

14 elements · 3 gateways · 3 lanes

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Subscription cancellation

12 elements · 2 gateways · 3 lanes

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IT and software

ITSM staples such as incidents, changes, access requests, and releases, drawn as proper BPMN.

Incident management

13 elements · 3 gateways · 3 lanes

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Change management

14 elements · 3 gateways · 4 lanes

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User access request

12 elements · 3 gateways · 3 lanes

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Password reset

12 elements · 2 gateways · 3 lanes

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Software release

14 elements · 4 gateways · 4 lanes

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Bug triage

14 elements · 3 gateways · 3 lanes

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IT asset request

13 elements · 2 gateways · 3 lanes

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Data breach response

12 elements · 2 gateways · 4 lanes

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Operations and logistics

Fulfilment, goods movement, inspection, and maintenance: the physical processes behind the promise.

Order fulfilment

12 elements · 1 gateway · 3 lanes

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Goods receipt

12 elements · 2 gateways · 3 lanes

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Shipping and dispatch

12 elements · 3 gateways · 3 lanes

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Inventory replenishment

12 elements · 2 gateways · single lane

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Quality inspection

12 elements · 2 gateways · 2 lanes

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Maintenance request

13 elements · 2 gateways · 3 lanes

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Production order

14 elements · 2 gateways · 3 lanes

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Procurement

Requisitions, purchase orders, vendor onboarding, and tenders, with the control points made explicit.

Purchase requisition

12 elements · 2 gateways · 3 lanes

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Purchase order approval

11 elements · 2 gateways · 3 lanes

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Vendor onboarding

12 elements · 2 gateways · 3 lanes

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Supplier evaluation

12 elements · 3 gateways · 3 lanes

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Tender process

13 elements · 1 gateway · 2 lanes

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Contract renewal

12 elements · 2 gateways · 3 lanes

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Industry processes

Banking, insurance, healthcare, education, and public sector flows that follow regulated steps.

Loan approval

12 elements · 2 gateways · 3 lanes

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Mortgage application

13 elements · 3 gateways · 4 lanes

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Insurance claim processing

10 elements · 2 gateways · 3 lanes

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Patient admission

11 elements · 1 gateway · 4 lanes

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Student enrolment

11 elements · 3 gateways · 4 lanes

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GDPR data request

11 elements · 1 gateway · 2 lanes

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Travel request

10 elements · 1 gateway · 3 lanes

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KYC verification

11 elements · 2 gateways · 3 lanes

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Do not see your process here?

Describe it in plain English, or paste meeting notes, a transcript, or a spreadsheet. Swimdraft turns it into a spec-validated BPMN 2.0 diagram you can edit in the browser. First 5 diagrams free.

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